Customer Service Supervisor Job In Gainesville, GA, United States On AgriculturalCrossing

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Job Title
Customer Service Supervisor

Job Profile
Customer Service Supervisor','GAI00318','Cargill is an international producer and marketer of food, agricultural, financial and industrial products and services. Founded in 1865, the privately held company employs 130,000 people in 63 countries. ','Cargill helps customers succeed through collaboration and innovation, and is committed to applying its global knowledge and experience to help meet economic, environmental and social challenges wherever it does business. ','For more information, visit **** ','!*!Position Description:

As a member of the Cargill Dressings, Sauces & Oils (DSO) team, the Customer Service Supervisor (CSS) provides leadership, direction, and development for the members of the Dressing, Sauces, and Oils (DSO) Customer Service team to ensure the highest levels of customer service and satisfaction for our internal and external customers. In this role, the CSS will partner with the Customer Service Leadership team, Sales Managers, Contracts & Pricing Team and Invoicing to improve our client's experience. This position is responsible for offering coaching to support the staff in achieving consistency in service and efficiencies, while helping to identify opportunities for individual as well as process improvements. Another key responsibility in this position is fostering a culture of continuous improvement within Customer Service, actively seeking improvement opportunities, and developing & implementing solutions. An ideal candidate will have a history of strong supervisory skills including the ability to interview, hire, train, and coach employees; and the autonomy to make necessary personnel decisions to maintain optimal team performance and client satisfaction. They will also have strong interpersonal and communication skills, and the ability to work with a diverse group of people. This position is located in Gainesville, GA.

Principal Accountabilities:

25% supervise the daily activities of assigned Customer Service team members and effectively manage staff by utilizing DS&O;'s coaching
and progressive disciplinary action procedures as defined in the Supervisor's manual

25% Monitor daily, weekly and monthly activity reports to track individual and group performance in adherence to policies and procedures,
employee development, employee discipline as well as ensure consistent and accurate and timely documentation of employee records

20% Participates in the planning and evaluation of root cause issues to increase continuous improvement within the order fulfillment cycle, determine and identify trends and make appropriate, timely recommendations to management

20% Provide training and development to assigned of the CSRs

10% Assist in the maintenance of Customer Service work instructions and metrics to measure success','!*!Required:

Bachelors' Degree or Higher (preferably with a concentration in business) and 2 years Customer Service Supervisory experience (preferably in a manufacturing, food manufacturing, or distribution environment)
Strong supervisory skills including ability to interview, hire, train, and coach employees
Strong communication skills both verbal & written
Demonstrated high level of organization, problem solving and execution skills
Ability to work as a team member; highly collaborative with ability to develop an open, creative team
Demonstrated strong behaviors with respect to team work, accountability, respect and commitment
Demonstrated proficiency in root cause analysis
Ability to recognize opportunities for coaching and being able to influence positive outcomes with individual team members
Ability to effectively handle and address complaints
Evident leadership skills, including the ability to set and communicate performance goals and expectations
Ability to multi-task and problem-solve in a fast paced work environment
Proficient in using Microsoft Office Suite (incl.Word, Excel, Outlook, PowerPoint)
Ability to utilize critical thinking to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Ability to lead cross functional teams in solving complex customer issues
Ability to develop and implement process improvements

Preferred:

ERP application or other Order Management System experience
Experience working with SAP
Minimum 2 years in managing customer accounts in a manufacturing-distribution environment
Food Service or Food Manufacturing Industry experience
Understanding of supply chain activities & ability to resolve complex problems related to systems and order management processes

*Relocation will not be provided for this position','Cargill is an EEO/AA employer.','Sales','US-GA-Gainesville','','Full-time','Standard','Day Job','Customer Service Supervisor

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Location: USA-GA-Gainesville

Posted on
Oct 09,2011

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